Contact Us | FAQ

We’ve included some of the most frequently asked questions – if none of these answer your query please fill out the form below and we will get back to you as soon as possible!

Frequently Asked Questions

Please read our FAQ before sending us a message.

What are the delivery charges for orders from the Online Shop?

Delivery is free within the UK – products will either be shipped out with Royal Mail 1st Class or Hermes 2-3 day service depending on cart value and the types of items in your cart. There is an option to upgrade to next day shipping in most instances for £4.99.

Please note however there is always at least a 2-3 day lead time on most products as these are customised. Where you need the product before a specific date please message us beforehand to confirm.

Which payment methods are accepted in the Online Shop?

Our payments are processed by Stripe and at current all cards are accepted including options to use Apple Pay & Google Pay.

How long will delivery take?

Delivery times will depend on the product and whether standard shipping is selected or upgraded shipping. Dispatch time on all products (due to being customised) is 2-4 working days.

Once dispatched, delivery is expected to take 1-3 working days. Unless upgraded delivery is selected please do allow 7 days from time of dispatch before getting in touch due to ongoing delays in the postal network.

What exactly happens after ordering?

Your order will be reviewed and if all required information is complete we will process your order in line with the time frames advised above. Where there is incomplete information we will reach out in order to retrieve this.


Where a response is not received within 7 days from our first message we will complete the order to the best of our ability based on the information present.

Do I receive an invoice for my order?

An email invoice will be sent out for your order. We do not include these as standard in the parcel as the majority of our orders tend to be gifts. If you do want a printed copy of your invoice please let us know prior to dispatch.

Send us an email