We’ve included some of the most frequently asked questions – if none of these answer your query please fill out the form below and we will get back to you as soon as possible!
Frequently Asked Questions
Please read our FAQ before sending us a message.
Delivery is free within the UK – products will either be shipped out with Royal Mail 1st Class or Hermes 2-3 day service depending on cart value and the types of items in your cart. There is an option to upgrade to next day shipping in most instances for £4.99.
Please note however there is always at least a 2-3 day lead time on most products as these are customised. Where you need the product before a specific date please message us beforehand to confirm.
Our payments are processed by Stripe and at current all cards are accepted including options to use Apple Pay & Google Pay.
Delivery times will depend on the product and whether standard shipping is selected or upgraded shipping. Dispatch time on all products (due to being customised) is 2-4 working days.
Once dispatched, delivery is expected to take 1-3 working days. Unless upgraded delivery is selected please do allow 7 days from time of dispatch before getting in touch due to ongoing delays in the postal network.
Your order will be reviewed and if all required information is complete we will process your order in line with the time frames advised above. Where there is incomplete information we will reach out in order to retrieve this.
Where a response is not received within 7 days from our first message we will complete the order to the best of our ability based on the information present.
An email invoice will be sent out for your order. We do not include these as standard in the parcel as the majority of our orders tend to be gifts. If you do want a printed copy of your invoice please let us know prior to dispatch.
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Recent Reviewsfrom 100 reviews
Amazing productCharanjit SaimbhiPersonalised Kenyan Life Mug
Excellent jars! Been looking for something like this for along timeGreat gift and thoughtful items.
Bought a couple of personalised mugs as a fun wedding gift from the children. Wonderful idea and design and great services from Cardwala. Thank youRosni MistryPersonalised cheez badi hai mast mast!!Beautiful mug
Received my gorgeous mug which was wrapped up very securely.Noor HurleyPersonalised Swahili Mug (Mimi na penda wewe)Unique .. !!
My mum was gifted the “this ..belongs to” mug .. she absolutely loved it ..! The quality of the print is very good .. and we love it because its so unique ... !ShelleyThis .... Belongs to....Guju checklist
Sheena was very helpful, answered all my questions, coasters arrived quickly, and they looked fab.Excellent
I would highly recommend your services. The mug is beautiful and your service was excellent! I can't thank you enough for making my daughter's day!SavitriDandiya Queen/KingFantastic Service, excellent products, wonderful concept!!
I was blown away with the whole experience of dealing with TheCardWalaCo. From initially browsing the product range to receiving my products, it was brilliant.
I love the choices available and the wonderful bright colours. I chose two mugs and 6 coasters, all of which arrived in excellent condition, well-wrapped and on time.
When I wanted to mark and alteration to the mug when ordering, this was easy to do and my question was answered so quickly.
I absolutely love the products and they make me and my family smile every time I look at them.
Strongly Recommend!!!!Great quality card
My husband loved this card! Thank you so much for the quick delivery, the print quality was amazing and love your ideas.MayuriCheez badi hai mast mast!Love my new mug!!
Product got delivered really quick and is such great quality - Will definitely be ordering again!!
My sister loved these!!!
Seller is amazing! She managed to get this order out really quickly and kept me informed. Would recommend! X
Absolutely fantastic! Gonna buy another one right now!
Just wanted to say a big thank you for my Mum's mug from the grandchildren. She absolutely loved it and was delighted when she received it. Very professional in all aspects xNishaThis .... Belongs to....
Loved the mug, amazing quality and artwork was perfect. Took less than a week to arrive. Deffo ordering more personalised stuff!RuchikaPersonalised Retro Mug
Great personalised mug. My mum and I loved them. It's refreshing to see Asian figures to add especially Sikh boys with kesh! Seller was fabulous at changing some minor details. Swift delivery. I would definitely recommend and buy from here again.Baljinder PurewalThis .... Belongs to....